Terms & Conditions

Booking

A deposit of 35% required to confirm booking.

The deposit is non-refundable. The full amount is due if the booking is within ten weeks of travel. Payment of the remaining balance is due ten weeks before departure.

Cancellations

DEPOSITS ARE NON-REFUNDABLE.

No refunds are available from 10 weeks prior to stay unless the property is re-let.

Cancellation by Us

If for any reason beyond our control we have to cancel the client’s booking we will refund any amount paid to us for the property. The client is liable for any cancellation charges for travel.

Insurance

You are strongly advised to take out an insurance policy for holiday cancellation, medical cover and loss of personal goods (e.g. fire, burglary etc.). You will need an EHIC card or else you will be charged for any medical treatment.

Breakages

The housekeeper must be informed of any damage or breakages occurring during your stay. If you notice anything broken on arrival please report this as soon as possible otherwise you may be liable for the replacement.

Breakage Deposits

A refundable breakage deposit must be sent with final payment ten weeks prior to stay. If no damage is incurred the cheque will be returned shortly after your stay.

Property Charge
San Michele £200

Assistance from Housekeeper

If there are any problems during your stay, for example, if an appliance has broken, or there is a problem with the water/electicity, then Anna Maria is on call and will deal with the issue free of charge.

Details of how equipment in the villa works can be found in the villa folder.

Any non-urgent issues demanding Anna Maria’s time will be charged for locally. If payment is not made it will be deducted from the security deposit.

Final Cleaning

On departure we expect the property to be left in a tidy state. If it is not, then a final cleaning charge will be deducted from your breakage deposit.

Complaints

We cannot be held accountable for failure of utilities or other essential services. We will, through our local professionals, do our utmost to solve any problems. Please be aware that Italian tradesman sometimes move at their own pace, and as a consequence repairs may not be carried out as quickly as you would expect! Should problems arise, please inform the house manager, on her mobile phone, immediately. Inconveniences do not entitle you to a refund. Complaints lodged at the end of the rental period will not be taken into consideration.

Liability

The owner and Italian Properties are not liable for damages. You and your party will not hold Italian Properties responsible for any damages incurred during your stay on the property. This includes, but is not limited to, injuries, fire or water damage, and theft.

Applicable Law

This letting and the use of the property and grounds are governed by, and should be construed in accordance with, English law. Each party agrees that the Courts of England will have exclusive jurisdiction in relation to any claim, dispute or difference concerning this letting and any matter arising from it. Each party irrevocably waives any right to object to any action being brought in those Courts, to claim that the action has been brought in an inappropriate forum, or to claim that those Courts do not have jurisdiction.